All of our Service Departments provide the CUSTOMER FIRST COMMITMENT

Through our PEOPLE. PRODUCTS. PERFORMANCE.

People

• 8 full service shop facilities (Salt lake, Orem, Ogden, Vernal, Cedar City, St. George, Idaho Falls) - there when you need us for major service, scheduled maintenance and repairs
• Over 50 TRACS certified best in class technicians, service advisors, and managers - Highly skilled, trained personnel to provide solutions to all of your equipment needs
• Fleet of 15 fully equipped Field Service Trucks covering all of Utah, Eastern Idaho and Western Wyoming (including Jackson Area) - There when you need us on the field 24/7
• Express Lube Truck Service - in the field oil and lube service for all of your schedule maintenance intervals
• Rapid Response Service Truck - quick in the field diagnostics of your equipment service needs
• Trained/Certified SMC Customer Service Advisors
• Customer 1st Advisor Program single point contact between our shop and you
• Service Adviser Lap top based technician tool - in shop and field computer diagnostics of equipment
• SMC Customer Service pledge: minimize downtime

Products.

• Fully authorized warranty services for John Deere, Bobcat, Ingersoll-Rand utility equipment
• Authorized John Deere Engine service dealer OEM engine repair and service
• Authorized John Deere Natural Gas Engine Dealer LPG engine retrofit and repair services
• Honda small engine repair and service
• Full line of manufacturer extended warranty and power train protection
• Planned maintenance agreements, service contacts, cost per hour guaranteed maintenance
• All makes service for major brands: Hitachi, CAT, Case
• Express lube service fleet maintenance service
• Rapid response/express diagnostics service
• Used equipment refurbishment and maintenance services
• Under Carriage measurement and repair
• SMC service check list program
• Deere Product Support financing options

Performance.

• Scott Plus guaranteed no down time during factory warranty
• 24/7 Product Support Field Service
• Customer service assured survey feedback program
• 85% in house parts fill rate for service jobs
• 90% parts fill rate for 2-hour machine down
• Virtually 100% next day parts for service availability
• Quality Service and customer satisfaction since 1968

"Our Pledge is to provide the best service solutions for your equipment maximizing productivity and minimizing machine down time by using our technical expertise, facilities, and equipment.

Scott Machinery Company Service Contacts
Wasatch Division
Salt Lake City, Ogden, Orem, Vernal
Service Manager, Joe Tyler

Idaho Division
South Eastern Idaho, Western Wyoming
Service Manager, Clayton Orme

So. Utah Division
Southern Utah
Service Manager, Todd Higley